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B9. Receipts, void & refund🔗

In brief🔗

You can find a receipt that has already been paid, reprint a copy of it, and — if necessary — void or refund it. The void and the refund create traced correction transactions, linked to the original receipt, and may require the approval of a manager.

Who / when🔗

For the Cashier, in case of a complaint, an error, or a request for a copy of a receipt.

Requirements🔗

🔑 Void a transaction / Perform a refund (often subject to approval for the Cashier role)

Step-by-step🔗

Find a receipt🔗

  1. Tap the Receipt search widget.
  2. The search screen opens, limited to the current session:

Receipt search

  • Filter by payment method (All / Cash / Card / Online).

  • Or search by transaction number / ID.

  • Tap a receipt to see its details:

Receipt details

The details show the date, the payment method, the order type, the cashier, the items, the VAT and the total, with the available actions: Print copy, Void and/or Refund.

Reprint a copy🔗

In the receipt details, tap Print copy: a copy of the receipt is printed.

Void a receipt🔗

  1. In the receipt details, tap Void.
  2. Choose a standard reason or enter a specific reason.
  3. Confirm the operation. A Manager/Admin authorization may be requested depending on your role.

The void never deletes the original receipt: it creates a correction receipt linked to the original receipt. The original receipt remains viewable and marked VOIDED.

Refund a receipt🔗

  1. In the receipt details, tap Refund.
  2. Confirm the amount to refund and choose a reason:

Refund reasons

Reasons offered: Product returned by the customer, Non-compliant product, Missing product, Error in amount charged, Duplicate payment, Dissatisfied customer, Order cancelled before preparation, Manager goodwill gesture, Other reason. 3. Tap Refund.

Authorization (Cashier role)🔗

A refund by a Cashier requires an approval:

Authorization required for the refund

"Refunds require an approval for the CASHIER role." A Manager or Admin enters their PIN to validate.

Result🔗

Once validated:

Refund performed

  • A supporting receipt is printed ("Refund recorded").
  • A new refund transaction is created (e.g. TRX-120199, negative amount, REFUND badge), linked to the original receipt (e.g. TRX-120198, now marked REFUNDED).
  • The correction receipts indicate the original receipt concerned. On the item lines, the prices remain readable normally; the direction of the correction is carried by the receipt type and its total.

Messages & edge cases🔗

  • The search is limited to the current session: a receipt from a previous session does not appear there (it belongs to a past Z closure).
  • The void or the refund does not delete the original receipt: the operation creates a linked correction — this is fiscal compliance (nothing is erased).
  • Voided receipts, refunded receipts, void receipts and refund receipts are flagged with badges in the receipt search and the reports.

Tips🔗

  • Always indicate a specific reason: it feeds the tracking and explains the cash discrepancy.
  • For a simple duplicate request, use Print copy rather than a refund.

See also🔗