A6. Define the customizations🔗

In brief🔗

The customizations are the choices offered at the time of sale: remove an ingredient ("no onion"), add an extra ("+cheddar"), require a mandatory choice ("which sauce?") or suggest a side. They make order taking precise and increase the average cart.

Who / when🔗

For the Admin (or an authorized employee), after creating the products, when you want to offer options on all or part of the menu.

How to access🔗

Admin → Customizations.

Requirements🔗

🔑 Manage customizations

Screen tour🔗

Statistics banner: Common rules, Configured products, Available options, Stock lines.
Three tabs:
By category: define a rule just once for a whole product family.
By product: define options specific to a particular product.
Simulator: preview what the cashier/customer will see for a given product.
+ Add a category rule button (or by product depending on the tab).

Step-by-step procedures🔗

Create a common rule for a category🔗

Open Admin → Customizations, By category tab.
Tap + Add a category rule.
Choose the relevant category (e.g. BURGERS).
Define the choices: removable ingredients, paid add-ons, mandatory options (with a minimum/maximum choice), suggestions.
Save: the rule applies automatically to all the products of the category.

Customize a specific product🔗

By product tab.
Select the product, add its specific options (they add to or replace the category rule).
Save.

Test the result🔗

Simulator tab.
Choose a product: you see the sequence of choices exactly as at the sale.

Messages & edge cases🔗

At the start, the screen may display "No category rule": this is normal as long as you have not created any.
The mandatory options force the cashier to make a choice before adding the product to the cart (e.g. choose a sauce).

Tips🔗

Favor the rules by category: you configure once and all the products of the family inherit it — much faster than product by product.
Use the Simulator before service to check that the choices sequence as expected.