In brief
The customizations are the choices offered at the time of sale: remove an ingredient ("no onion"), add an extra ("+cheddar"), require a mandatory choice ("which sauce?") or suggest a side. They make order taking precise and increase the average cart.
Who / when
For the Admin (or an authorized employee), after creating the products, when you want to offer options on all or part of the menu.
How to access
Admin → Customizations.
Requirements
🔑 Manage customizations
Screen tour
Statistics banner: Common rules, Configured products, Available options, Stock lines.
Three tabs:
By category: define a rule just once for a whole product family.
By product: define options specific to a particular product.
Simulator: preview what the cashier/customer will see for a given product.
+ Add a category rule button (or by product depending on the tab).
Step-by-step procedures
Create a common rule for a category
Open Admin → Customizations, By category tab.
Tap + Add a category rule.
Choose the relevant category (e.g. BURGERS).
Define the choices: removable ingredients, paid add-ons, mandatory options (with a minimum/maximum choice), suggestions.
Save: the rule applies automatically to all the products of the category.
Customize a specific product
By product tab.
Select the product, add its specific options (they add to or replace the category rule).
Save.
Test the result
Simulator tab.
Choose a product: you see the sequence of choices exactly as at the sale.
Messages & edge cases
At the start, the screen may display "No category rule": this is normal as long as you have not created any.
The mandatory options force the cashier to make a choice before adding the product to the cart (e.g. choose a sauce).
Tips
Favor the rules by category: you configure once and all the products of the family inherit it — much faster than product by product.
Use the Simulator before service to check that the choices sequence as expected.