Find the receipt and remaining returnable quantities. Original discounts remain included.
Select the reason and destination: resale, quarantine or damaged goods. An exchange links the return with a new sale.
Follow the displayed approval and settlement process. Remote approval does not mean cash has been handed to the customer.
Example
A customer returns 1 of 2 purchased items: select the receipt and a quantity of 1. Check the refund including the original discount, choose the reason and condition, then follow the required approval.
Check before confirming
Check the receipt, previous returns, quantity and refund method. Do not return damaged goods to saleable stock. BO provides review and available approvals; the physical refund still follows the register workflow.
Access and scope
Retail sections require a compatible selected register and the necessary modules and permissions. Check the store and register first. Local access does not always expose these sections; use the connection mode intended for your installation. Missing access does not mean the food-service catalog should be used instead.