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PADERFSUITE GUIDES

Recover a pending receipt

Distinguish a saved sale from a receipt that could not be printed.

Detailed manuals and practical procedures for all eight activities. Available functions depend on your installation’s profile, modules and permissions.

Before you start

A confirmed transaction with a failed print and authorized access to the till.

Pending print queue showing the transaction, amount and recovery actions.Enlarge screenshot
Actual screenshot · French interface · September 2026 · 1920 × 1080
Open original-size image
Pending print queue showing the transaction, amount and recovery actions.

Steps to follow

  1. Note the confirmed transaction reference. In this example, TRX-011482 was saved despite the printer error.
    Saved sale with a transaction reference and a printing error.Enlarge screenshot
    Actual screenshot · French interface · September 2026 · 1920 × 1080
    Open original-size image
    Saved sale with a transaction reference and a printing error.
  2. When Pending prints (Impressions en attente) appears at login, identify the receipt by its reference and amount.
  3. Check printer power, paper and connection. Select Retry receipt (Réessayer reçu) when the printer is ready.
  4. If the issue remains, Ignore (Ignorer) lets you continue without claiming the receipt was printed. Use Mark handled (Marquer traité) only after verifying that the receipt has actually been handled.

What to remember

The print queue does not create a new sale. Do not repeat payment to obtain a receipt. The demonstration receipt remained pending because the printer was unavailable.

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